Shipping policy

Sustainable Shipping Across Australia

At Pawzoo, we’re committed to environmentally friendly delivery practices. Every order within Australia qualifies for FREE standard shipping, handled by Australia Post and eco-conscious, carbon-neutral courier services—helping us minimize our environmental impact.

Once your order is dispatched, you’ll receive an email notification with tracking details, so you can monitor its progress from our door to yours.

Orders are typically processed within 3 business days, and most packages arrive within 20 to 30 business days, depending on your location and the delivery provider.

If your parcel hasn’t reached you within 7 business days of being shipped, or if you have any delivery-related questions, don’t hesitate to reach out to our support team at [email protected]/[email protected]—we’re always here to assist you.