Privacy policy

Privacy Policy – Pawzoo

At Pawzoo, your privacy is a priority. We are committed to providing exceptional service while ensuring your personal details are treated responsibly and safeguarded appropriately. This policy explains how we collect, manage, and protect your personal data in line with our legal obligations.

We adhere to the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), which define clear rules around the collection, usage, storage, and sharing of personal information.

For more information on the APPs, please visit the official website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

Information We Collect

"Personal information" refers to details that can identify you. The types of personal data we may collect include:

  • Full name

  • Mailing or home address

  • Email address

  • Phone number

  • Fax number (where applicable)

We gather this information through various channels including emails, phone conversations, social media, cookies, public sources, and trusted third-party tools. Please note that Pawzoo is not responsible for the privacy standards of any external websites we may link to.

We primarily use this data to deliver our services, communicate with customers, and carry out marketing activities. Occasionally, we may also use it for purposes closely related to our main services—provided it’s reasonable and expected. If you prefer not to receive promotional messages, you can opt out at any time by contacting us.

Where possible, we’ll always let you know why we’re collecting your information and how we intend to use it.

Sensitive Data

“Sensitive information” includes details such as:

  • Racial or ethnic identity

  • Political affiliations

  • Religious or philosophical beliefs

  • Memberships in organizations

  • Criminal history

  • Health or medical data

This type of information will only be used or disclosed under the following conditions:

  • For the purpose it was initially provided

  • For a related, reasonable secondary use

  • With your explicit permission

  • Where legally required

Third-Party Information

While most data is collected directly from you, there may be times when we receive your information via third-party services. In such cases, we’ll make reasonable efforts to notify you about the source and purpose of this information.

Sharing Your Personal Information

Your personal data may be disclosed in the following circumstances:

  • With your express consent

  • When legally authorized or required

Keeping Your Data Safe

We take reasonable steps to protect your information from misuse, unauthorized access, alteration, or loss. When your personal data is no longer needed, we will either destroy it securely or anonymize it. As required by law, some records may be kept for a minimum of seven years.

Accessing & Updating Your Information

You have the right to access the personal data we hold about you and request corrections if needed, subject to legal limitations. Requests must be made in writing. While there is no fee for requesting access, we may charge an administrative fee for copies of documents.

To verify your identity, we may request appropriate identification before providing access to your data.

Keeping Your Details Accurate

We strive to ensure that all personal information we store is accurate and current. If you notice any outdated or incorrect data, please contact us so we can make the necessary updates promptly.

Changes to This Policy

Our Privacy Policy may be revised periodically. Any updates will be posted on our website to keep you informed.

Contact Us

If you have any questions or concerns regarding this policy, feel free to reach out to us at:

📧 Email: [email protected] / [email protected]